Learning
Outcomes
Our
programs are designed to enhance competency, harmony,
satisfaction and attitude by raising Emotional
Intelligence. The programs facilitate the development of
particpants in the following areas:
Emotional
Literacy:
Knowing
one's internal states, preferences, resources and
intuitions
Emotional
Mastery: Managing
one's internal states, impulses and resources
Dynamics
of Change:
Emotional
Tendencies that guide or facilitate reaching
goals
Interpersonal
Empathy:
Awareness
of others feelings, needs, and concerns
Group
Empathy: Adeptness
at relating to and managing responses in
others
Emotional
Literacy:
Knowing
one's internal states, preferences, resources and
intuitions
Emotional
awareness: Recognising one's emotions and their
effects
Accurate
self-assessment: Knowing one's strengths and
limits
Self-confidence:
A strong sense of one's self-worth and
capabilities
Emotional
Mastery: Managing
one's internal states, impulses and resources
Self-Control:
Keeping disruptive emotions and impulses in
check
Trustworthiness:
Maintaining standards of honesty and
integrity
Conscientiousness;
Taking responsibility for personal
performance
Adaptability:
Flexibility in handling change
Innovation;
Being comfortable with novel ideas, approaches and
new information
Dynamics
of Change:
Emotional
Tendencies that guide or facilitate reaching
goals
Facilitating
change: Initiating or managing change
Achievement
drive: Striving to improve or meet a standard of
excellence
Commitment:
Aligning with the goals of the group or
organization
Initiative:
Readiness to act on opportunities
Optimism:
Persistence in pursuing goals despite obstacles and
setbacks
Interpersonal
Empathy:
Awareness
of others feelings, needs, and concerns
Understanding
others: Sensing others feelings and perspectives
and taking an active interest in their
concern
Developing
others: Sensing others development needs and
bolstering their abilities
Service
orientation: Anticipating, recognising, and meeting
customers needs
Leveraging
diversity: Cultivating opportunities through
different kinds of people
Communication:
Listening, openly and sending convincing
messages
Conflict
management: Negotiating and resolving
disagreements
Group
Empathy: Adeptness
at including desirable responses in others
Influence:
Wielding effective tactics for persuasion
Political
awareness: Reading a group's emotional currents and
power relationships
Leadership:
Inspiring and guiding individuals and
groups
Building
bonds: Nurturing instrumental
relationships
Collaboration
and cooperation: Working with others toward shared
goals
Team
capabilities: Creating group synergy in pursuing
collective goals